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RUG DOCTOR WEBSITE TERMS OF SERVICE

View Terms of Service in Spanish

Welcome to Rug Doctor!

We’re glad you’re visiting our website (www.rugdoctor.com and/or www.rugdoctordelivery.com) (individually or collectively, the “Site”). By visiting the Site, any of Rug Doctor’s mobile applications, and the related services including reservation, deliver, and sale services (collectively, the “Services”), you signify your assent to both these Website Terms and Conditions and Rug Doctor’s Privacy Notice, which can be found at www.rugdoctor.com/privacy-policy and is incorporated herein by reference.

Using our Services

You must follow any policies made available to you within the Services. Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services. Our Services display some content that is not Rug Doctor’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do.

Modification of the Services or the Terms of Use

Rug Doctor may modify these terms or limit, cancel, prohibit rentals, suspend, or discontinue the Services at any time for any reason. However, Rug Doctor will use commercially reasonable efforts to notify you of material changes to these terms by posting a notice on the site or sending an email to the email address you provided to Rug Doctor upon registration.

Text Messages, Mobile Application Push and Email Notifications

As part of the services, Rug Doctor may send reminders, alerts (“Notifications”), or critical service-related Notifications via SMS Text Message (“Text Message” or “Text”) push or email to its users, and you acknowledge and consent to the receipt of such messages. Rug Doctor may use one or more of the following carriers for Text Message delivery: Cellular One Dobson, Centennial Cellular Corp, Sprint, Verizon Wireless, RCC – Unicel, Virgin Mobile USA, Boost, T-Mobile, Cincinnati Bell, AT&T, Alltel, and U.S. Cellular. By agreeing to these terms, you certify that you are the account holder of the mobile phone number provided to Rug Doctor or that you have the account holder's express permission to use the specified phone to receive Text Messages about your account from Rug Doctor. If you agree to receive tracking updates through Rug Doctor delivery updates via Text, you will receive Text Messages when your machine is out for delivery, delivered, or encounters an exception or delay. You understand and agree that Text Messages sent to your mobile phone/device may be generated using automated technology. Your consent to receive Text Messages is not required to make a purchase. Message and data rates may apply. Message frequency based on account orders. A Text Message will be sent to confirm your participation. You must reply yes to confirm your subscription to complete the sign-up process. You acknowledge and agree that the reception of Text Messages, push and emails is not 100% guaranteed. You further acknowledge and agree that the reception of Text Messages, push and emails are dependent on the operation of your mobile phone provider and Internet service provider and the service of the mobile phone company and internet service provider with which you have an account or prepaid card. Rug Doctor shall have no responsibility or liability for the damages and costs incurred by you not receiving a Text Message, push or email on time or by the insufficient operation of your mobile network, mobile phone company and internet service provider. You may opt out of receiving Text Messages, push or email Notifications at any time. Opting out of Text, email or push Notifications can be completed on the site. (In the case of push Notifications the user must choose to stop receiving within their mobile phone). To stop the messages from coming to your phone, you may opt out of receiving Text by Texting the word "stop" to (888)-444-1601. You will then receive a one-time opt-out confirmation Text Message, and after that, you will receive no future Text Messages. Alternatively, you may also visit https://www.rdrent.com/RugDoctorAdmin/OptOutemail.aspx/or contact us at 1-800-784-3628 for questions or assistance in receiving or opting out of receiving Text Messages or email Notifications. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

Rug Doctor Content

Content provided “as is.” All content and information available through the services, including but not limited to product descriptions and specifications, product photos, advice from Rug Doctor and photos and comments from other users (“Rug Doctor Content”) is available to you on an “as is” basis and is to be used for general information purposes only. Such information is provided on a blind-basis, without any knowledge as to your identity or specific circumstances. The Rug Doctor Content is provided with the understanding that such information does not constitute professional advice or services. As such, you agree not to rely upon or use any Rug Doctor Content as a substitute for consultation with professional advisors. As used in these terms, the services include the Rug Doctor Content. We may update the Rug Doctor Content, including product descriptions and specifications, as we deem appropriate and without notice to you. If you have any questions about the existence of more current information, please send your questions to legal.department@rugdoctor.com. We take your questions and requests for information seriously, and we will use reasonable efforts to respond promptly. But, we cannot guarantee a prompt response in all cases.

Links to Third-Party Websites

The Services may contain links or references to non-Rug Doctor websites, products, services or other materials or content (“Third Party Content”). This Third Party Content is provided to you as a convenience, and Rug Doctor is not responsible for any Third Party Content or the actions of those that provide or use such Third Party Content. Any Third Party Content is independent from Rug Doctor, and Rug Doctor has no control over the Third Party Content. also, a link to any Third Party Content does not imply that Rug Doctor endorses, approves of or accepts any responsibility for the Third Party Content or its provider, or vice versa.

Your Content

If you post, upload or make available to Rug Doctor or the services, or otherwise submit to or through Rug Doctor as part of your use of the services, including the site or app, any information, data, Text, images, files, links, software, chat, communication or other materials, including but not limited to photos and reviews relating to your use of the products (“Your Content”), you grant to Rug Doctor a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit Your Content and your name, image, voice, likeness and/or other biographical information or material in connection with Your Content, in whole or in part, in all media formats and distribution methods now known or hereafter devised (including on the site and app, in email and other promotional campaigns and on third party sites promoting the services) in connection with the services, including but not limited to advertising, promoting, and marketing the services, all without further notice to you, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to you or to any other person or entity. You waive any right to inspect or approve any of Your Content or any use of Your Content. by submitting Your Content, you represent and warrant that Your Content and your communication thereof conform to these terms, including section 4(c), and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize Rug Doctor to exploit, Your Content in all manners contemplated by these terms. You waive all moral rights in Your Content, which may be available to you in any part of the world. None of Your Content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Your Content.

Job Postings

Rug Doctor may list open employment positions on or through the services. These postings are for informational purposes only and are subject to change without notice. You should not construe any information on or made available through the services as an offer for employment or promotion or solicitation for employment not authorized by the laws and regulations of your locale.

Feedback

By sending us any feedback, ideas, suggestions, documents or proposals (“Feedback”), you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Feedback, and you waive all moral rights in the feedback which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Feedback does not contain any confidential or proprietary information of any third party and that Rug Doctor may use your Feedback without restriction or obligation to you or any third party.

Notice and Copyright Take Down Procedures

If you believe any content on the Sites infringes your copyright, you may request removal of those materials (or access thereto) by contacting Rug Doctor’s copyright agent (identified below) and providing the following information: identification of the copyrighted work that you believe to be infringed, including a description of the work, and where possible a copy or the location (e.g., URL) of an authorized version of the work; identification of the material that you believe to be infringing and its location, including a description of the material and its url or any other pertinent information that will allow us to locate the material; your name, address, telephone number and e-mail address; a statement that you have a good-faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; a statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf; and a signature or the electronic equivalent from the copyright holder or authorized representative.

Rug Doctor's agent for copyright issues relating to the services is as follows:

Copyright agent at legal.department@rugdoctor.com

To protect the rights of copyright owners, Rug Doctor maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the services who are repeat infringers.

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care, and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER GOOGLE NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS.” RUG DOCTOR IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED, OR ALLEGED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INFORMATION OR IDEAS CONTAINED, SUGGESTED OR REFERENCED IN THE SITES. YOUR PARTICIPATION IN THE SITES IS SOLELY AT YOUR RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SITES OR THROUGH RUG DOCTOR, ITS EMPLOYEES, CONSULTANTS OR EXPERTS SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

Liability for our Services

WHEN PERMITTED BY LAW, RUG DOCTOR, AND RUG DOCTOR’S AFFILIATES, SUPPLIERS, AND RETAILERS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF RUG DOCTOR, AND ITS AFFILIATES, SUPPLIERS AND RETIALER, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). IN ALL CASES, RUG DOCTOR, AND ITS AFFILIATES, SUPPLIERS, AND RETAILERS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

Dispute Resolution, Choice of Law, and Venue

You agree that this Agreement and your use of this Site are governed by the laws of the State of Texas, USA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Plano, Texas, USA in all disputes (a) arising out of, relating to, or concerning this Site and/or this agreement, (b) in which this Site and/or this agreement is an issue or a material fact, or (c) in which this Site and/or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this Agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Rug Doctor has endeavored to comply with all legal requirements known to it in creating and maintaining this Site but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements, and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your risk and, if any part of this Agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use. WITH THE PRIOR AGREEMENT OF RUG DOCTOR, ANY CLAIM, DISPUTE OR CONTROVERSY ARISING OUT OF, RELATING TO OR CONCERNING THIS SITE AND/OR THIS AGREEMENT SHALL BE DECIDED BY BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION AND ANY SUCH ARBITRATION PROCEEDINGS SHALL BE BROUGHT AND HELD IN PLANO, TEXAS, USA. CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PURPORTED REPRESENTATIVE OF ANY CLASS. THE DECISIONS OF THE ARBITRATORS SHALL BE BINDING AND CONCLUSIVE UPON ALL PARTIES INVOLVED AND JUDGMENT UPON ANY AWARD OF THE ARBITRATORS MAY BE ENTERED BY ANY COURT HAVING COMPETENT JURISDICTION. The number of arbitrators shall be one. THIS PROVISION SHALL BE SPECIFICALLY ENFORCEABLE IN ANY COURT OF COMPETENT JURISDICTION. This arbitration agreement does not (a) govern any claim by Rug Doctor for infringement of its intellectual property or access to the services that (including the site and app) that is unauthorized or exceeds authorization granted in these terms. If you wish to begin an arbitration proceeding, after following the informal dispute resolution procedure, you must send a letter requesting arbitration and describing your Claim to Rug Doctor, LLC, Attn: Legal, 2210 W. Plano Parkway, Suite 100, Plano, Texas 75075. The arbitration shall be administered by the American Arbitration Association (AAA) under its rules including if you are an individual, the AAA's supplementary procedures for consumer-related disputes. If you are not an individual or have used the services on behalf of an entity, the AAA's supplementary procedures for consumer-related disputes will not be used. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.

Questions or Comments

Rug Doctor welcomes your questions, comments, and concerns related to our website terms and conditions or any other aspect of our business. We encourage you to contact us by going to http://www.rugdoctor.com/customer-support and selecting our Live Chat in order to address any issues.

Thank you for visiting Rug Doctor!